Delivery and returns
£2.99 per order.
Packages will typically arrive in 2-3 working days if ordered before 1pm.
Free Royal Mail Tracked delivery on all orders over £30. Applied automatically at check out.
Delayed or lost deliveries
UK orders typically arrive within 2-3 working days. However, there can be delays in the delivery network, especially in busy seasons e.g. Christmas or with adverse weather conditions during the Winter season.
A lost parcel is a rare occurrence and typically an order that has not arrived in the time frames quoted above usually arrives a few days later.
Please get in touch with us if your order has not arrived within 10 working days.
Our 14 day returns guarantee
Our 14 day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item and we will issue a full refund.
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
How to return an item
Please follow the steps below to enable us to process your refund efficiently:
– Please send us a note detailing the reason for return. This note must include your name, address details and telephone number.
– Wrap the item securely in its original packaging (if any).
– For your protection we recommend that you use a recorded-delivery service.
For credit card purchases a refund will be credited to your account the same day we receive the returned item/s.